Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we canāt offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or missing refunds
If you havenāt received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If youāve done all of this and you still have not received your refund yet, please contact us at {Ā Info@steroidsupplier.netĀ }.
First-Time Purchase Policy
Due to the legal status of certain products, some locations may requireĀ additional delivery verification fees or documentationĀ before shipment.
These fees vary depending on theĀ assessed delivery risk of the location, typically ranging fromĀ Ā£100 to Ā£1000, and isĀ fully refundable depending on the risk assessment.
Please note that failure to comply with the required verification procedures may result inĀ order cancellation without refund, as stated in our terms and conditions.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email atĀ Info@steroidsupplier.netĀ and send your item to the address provided to you.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, youāll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasnāt marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Important Shipping Information
After your order is ready for shipment, to ensure your package is delivered safely and without any issues, we will be shipping it discreetly.
Insurance Fee Details:
To provide protection against damage or loss during transit, an insurance fee is required. This fee includes a refundable amount, which varies depending on the product purchased, which will be returned to you upon successful delivery of your package.
This approach guarantees that your order arrives securely and that you are covered should any unforeseen circumstances arise during shipping.
Thank you for your understanding and cooperation.
Shipping returns
To return your product, you should mail your product to the address provided.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We donāt guarantee that we will receive your returned item.
Damaged or Lost Packages
If your package arrivesĀ damaged, incomplete, or missing, please contact us immediately at:
Include yourĀ order details and clear photos of the package or products, and our support team will assist you as quickly as possible.
Need help?
Contact us atĀ Info@steroidsupplier.netĀ for questions related to refunds and returns.